Terms & Conditions
The terms for browsing, ordering and resolving issues with Rang Roop.
Mandatory consumer rights continue to apply.
1. Using the store
Use the store lawfully and provide accurate information. You must have capacity to enter the purchase or appropriate authorisation. Do not interfere with the site, misuse another person’s details or attempt unauthorised access.
2. Products and pricing
Read the product description, pack quantity, dimensions and care guidance before ordering. Images and screen colours may vary, but goods must correspond to the applicable description. Prices are in PKR. The final amount, including disclosed charges and discounts, must be available before payment. Availability and material pricing errors may require review before an order is accepted.
3. Orders and acceptance
Submitting an order or authorising a payment does not by itself establish acceptance or dispatch. Orders are reviewed against availability, serviceability and verified payment status. Keep your order reference and checkout contact details; guest checkout does not require an account.
4. Payments and unlawful activity
Use only authorised payment instruments. Stolen details, false receipts, payment manipulation, money laundering and any other unlawful transaction are prohibited. Successful payment must be verified against the correct order reference, amount and currency; screenshots and browser messages alone are insufficient. Where reasonable concerns exist, fulfilment may be held for proportionate review, declined or cancelled. Necessary records may be shared with relevant providers or competent authorities when lawful. These measures cannot guarantee prevention of every illegal transaction and do not constitute a claim of regulatory or payment-provider approval.
5. Payment safety and disputed charges
Never provide support with a PIN, CVV, OTP, full card number or banking password. Report suspected unauthorised charges to your issuer immediately and then contact us. Lawful provider dispute rights remain available. Verified payments on cancelled orders are reviewed for refund or reversal; funds are not confiscated as a penalty. See our Payment Policy.
6. Delivery and cancellation
Delivery is subject to serviceability. Estimates start after dispatch and are not guarantees. Give an accurate address and reachable phone number. Cancellation options depend on fulfilment and payment status. See the Shipping Policy and Cancellation Policy.
7. Returns, refunds and warranty
Eligible return requests are reviewed within seven calendar days after recorded delivery; report missing items or included parts within 48 hours. Await authorisation before returning goods. Refund times start after approval and provider submission. Warranty is product-specific. Read Returns & Refunds and the Warranty Policy for the full conditions.
8. Privacy and site content
Our Privacy Policy and Cookie Policy explain relevant information handling. Site text, artwork and branding may be used for personal shopping; other reuse requires the relevant rights holder’s permission. Third-party content remains subject to its owner’s rights.
9. Service limitations and responsibility
Access may be interrupted and information errors may need correction. Responsibility for any loss is assessed under applicable law and the relevant transaction circumstances. Nothing excludes liability or remedies that cannot lawfully be excluded, or permits misleading descriptions or unlawful handling of payments.
10. Changes and disputes
Terms may be updated for future use. Changes do not remove rights already arising from an accepted order. Applicable Pakistani law governs purchases, subject to mandatory rights and the jurisdiction of competent authorities or courts. Start with our Complaints Procedure if you need a review. The website development credit does not identify the legal seller.